Revolutionizing conversations: AI chat integration on YaleSites

Megan Bygness Bradley — Four Kitchens
Randy Oest — Four Kitchens

Our condensed five-week journey is an epic tale of innovation and collaboration, where Drupal becomes the canvas for a groundbreaking AI experience. 

Notes:

• Yale told them they need to be a “leader in AI”
  • “Everyone here id already playing around with AI… and you have 5 weeks”
• Was Four Kitchens first major AI project
• Who?
  • Multiple (near a dozen) back-end engineers for both Azure and Drupal
  • Multiple dedicated testers
• Started low stakes by focusing on hospitality(meal plans, etc…)
• Spent a lot of time editing the content to make it better for the AI reader
  • Ends of making the content for humans as well
  • Can look at “numbers of tokens”
    • More scannable, more readable, cheaper to scan for AI
• Had an entire team “red team” trying to get the bots to break, or get bad answers
  • When they found outdated content – it signaled that old pages on the site needed to be removed
• Think of AI as a sibling to search
  • Still want easily digestible content
  • But, it also helps to have a haystack backing up the content
• To make the bot as trustworthy as possible the add “citations” to every answer
  • This also helps with testing and keeping things up-to-date